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FAQs

CURRENT UPDATE (03/01/2020): OUR CURRENT PROCESSING TIME IS 2-3 BUSINESS DAYS. ALL ORDERS SHIP FOR $4 FLAT RATE (U.S. ONLY) AND COME WITH INSURANCE. ORDERS $50+ SHIP FOR FREE (U.S. ONLY) - NO CODE NEEDED.

Our Baltic Amber Products:
All of our Baltic amber products are sourced from a reputable and certified supplier in Lithuania. We only use 100% true Baltic amber beads for our products. Please take a moment to review our blog Baltic Amber FAQ's for additional information. As with all our products, please review all care and safety instructions, found on every product page, prior to purchasing.

Payment Policy:

  • Careha + Co. accepts payments via our Shopify's payment system using all major credit cards, Apple Pay, Google Pay, and PayPal.
  • Sales tax in the amount of 8.25% will be applied to every purchase made in the state of Texas.
  • You may cancel your order for a full refund, including shipping costs, up until the item is marked shipped. Please refer to our return policy below for additional information.
  • If you are having difficulty navigating the checkout process, please 'Message Us' immediately and we will assist you in any way we can. (see bottom left corner for link)
  • If you have a coupon or promotional code, please ensure you enter it upon checkout BEFORE you place your order. We are unable to retroactively apply codes to your order once it is placed.

Processing & Shipping Policy:

  • As I personally create, package, and ship my items, my current turnaround time is 2-3 business days. Once processed, I ship your order via USPS First Class mail with insurance to the value of your order. First Class mail takes 3-5 business days to reach the final destination. Please note the USPS transit times are not guaranteed by the post office or Careha + Co., and there are times of the year (e.g. Christmas/ Holidays) where delays are experienced.
  • If you are in need of your order more quickly, there are two affordable upgrades you can choose from:
    + Priority Mail – order will process within my normal turnaround (2-3 business days), and ship Priority Mail with a 1-3 business day transit time per USPS. This option also includes $100 insurance in case package is damaged or lost.
    + RUSH + Priority Mail – order will process the next business day and be shipped via Priority Mail.
    + Please note, we are unable to offer "express" or next day delivery at this time. For additional options, please 'Message Us' using the icon on the left hand corner of your screen.
  • INTERNATIONAL ORDERS: All International orders will be shipped via USPS International First Class Mail and can vary widely in their destination times (usually 2-4 weeks). BUYERS are responsible for all duties, tariffs, VAT, customs' fees, etc. upon arrival to their country. Again, this is a BUYER's responsibility to pay and is not included in the paid cost for shipping. Please contact your local customs office to determine the additional costs to collect your item, if any.
  • LOCAL PICKUP now available at our home office in Helotes. Texas. Visit here to get more info.

Refunds & Exchange Policy:

  • Careha + Co. believes in providing 100% customer satisfaction which is why we make every effort to fully disclose all item details in our listings. Please read each listing in its entirety prior to purchase.
  • In order to maintain a clean working environment, we cannot allow "used" products back into our office. Once an item has left our office, it is considered to be "used." As such, orders can be canceled for a FULL REFUND prior to the order being marked shipped. Once an order has been marked shipped, NO REFUNDS OR EXCHANGES can be allowed. 
  • If there is an error on our part, such as receiving the wrong product, please contact our shop immediately and we will make it right. Unfortunately, we CANNOT allow a product to be returned to our office due to customer error, such as selecting the wrong size, wrong color, etc. 
  • If you receive a damaged item, please contact our shop immediately so we can make arrangements to send a new item. Since all packages come with insurance, we will file a claim on your behalf; all we ask is that you provide pictures of the packaging and damaged items so we are able to submit these to our insurance company. We will send out a new item along with an envelope and return label to ship your damaged item back to us. You will not have to pay any money out of pocket for returns due to damage. We appreciate your patience and understanding during the claims process.
  • Please understand BayBee Boutique LLC (dba Careha + Co.) cannot be responsible for jewelry that has been damaged or broken due to excessive force or pulling (e.g. Baltic Amber Child Necklace) that causes the knotting to become unraveled. Please review ALL care and safety instructions on each product page before purchasing.

Additional:

For additional questions, feel free to contact us. For wholesale information, please visit our Wholesale page.